Claims management software · built by an insurance repair contractor
Every rule in here was paid for in my own business: a policyholder nobody rang, a job that left the yard underpriced, extra works done on a nod and never invoiced. I built the system to stop it happening again, and it gave me what no year-end accounts ever did: the margin on every job while it was still running, and control of every pound owed to me. I grew a seventy-strong firm on it, sold that firm as a multi-million-pound business, and retired on the proceeds. Now it runs on the web, and it can run yours.
See pricing — from £237/mo for a three-seat office
Not a software company’s idea of how your office works. I spent twenty years on the tools and in the office of my own insurance repair firm, took it from two staff to seventy, and sold it. Nothing off the shelf understood an insurance claim, so I wrote the rules myself. I am on every demo.
Does any of this sound like your week?
If you run insurance work you will recognise them. Each one is followed by the rule it produced, which is now built into the software so it cannot happen in your office either.
How it runs a claim
These are the timescales my firm actually worked to. They won the insurer work and they kept it. Claim Job Control holds every claim against them, automatically, without anyone having to remember.
The claim is opened with its own reference and the first-contact clock starts. Immediately.
First contact targeted within fifteen minutes. Every attempt is logged; an escalation ladder means no claim ever just goes quiet.
Same day where possible, forty-eight hours at the outside. The surveyor's worklist won't let it slide.
Priced within a day of the visit — and checked against the insurer's margin floor before it goes anywhere.
On site within seven working days of estimate agreement. Then variations, invoicing, payment chasing and reporting — all on the same record.
Every screen is colour-coded against these clocks. A claim turns amber before it turns into a complaint, and red before it turns into a lost insurer. Nothing relies on somebody remembering.
A word from the founder
I started with two of us and a van, doing storm damage and escape of water for insurers and loss adjusters. Over twenty years that became a firm of seventy people handling thousands of claims a year, domestic and commercial, from a burst pipe in a flat to a fire in a factory. I sold it as a multi-million-pound business and retired on the proceeds.
You don’t get there by being good on the tools. You get there by answering two questions every single day: does the insurer trust us with the next instruction, and did we make money on the last one? Every time the answer was no, it was for a reason I could name. A policyholder nobody rang. A survey booked for someone we hadn’t spoken to. A job priced in someone’s head. A number changed with no trail. An excess nobody chased.
Nothing I could buy understood any of that, so I built my own system and put a rule in every time something cost me money. My staff ran the firm on it every working day until the day I sold up. The rules didn’t retire with me. They are the software you are looking at.
“Every rule in this system exists because it made or saved money in my own business. Not one of them is a guess.”
The rules
Each one cost me money before it became a rule. They are written into the software so you never have to learn them the same way.
The system will not let staff book a survey appointment until the policyholder has actually been contacted. No exceptions — not even for emergencies.
Uncontacted customers become abandoned claims and complaints. I have the letters to prove it.
First contact within fifteen minutes of instruction, with an escalation ladder behind it. A claim can be closed properly. It can never just go quiet.
Silence is the most expensive thing a claims business produces.
Survey within 48 hours. Estimate within 24 hours of the visit. Works within 7 working days. Every worklist is colour-coded before it slips.
Insurers don’t give repeat work to firms they have to chase. They give it to the firm that never needs chasing.
Every estimate change is logged with who, when, and before-and-after values, enforced at database level. Accepted estimates lock.
The people running a job can’t doctor the numbers they’re judged on. Mine couldn’t either.
Every insurer has a target margin floor. Checked when the surveyor prices it, again before acceptance, and monitored while the works run.
An underpriced job is caught before it is accepted, not at the accountant’s.
Every letter, email, call and decision logged to the claim. Variations need written instruction before additional work starts.
When the insurer queries a claim two years later, the file answers for you.
Administrators, surveyors, WIP and financial control each get a worklist showing what needs attention today, with badges that must be cleared.
Nobody starts the day wondering what to do, and nobody can say they didn’t know.
Every desk in the office
The desks in my office, each with its own list. Domestic and commercial claims, from escape of water to major works.
New instructions, first contact, appointments and chasing — everything that keeps a claim moving in its first hours.
A personal worklist against the 48-hour clock, room-by-room specifications, and pricing checked live against the margin floor.
Scheduling, tradesman bookings, variations and material orders — with drift against the estimate visible while the job runs.
Invoicing, excess collection, payment chasing and aged debt — plus the profit position on every job, checked against each insurer's floor.
The owner sees all of it: SLA scorecard, profit and loss by job, and the audit trail underneath. Which jobs are making money and which are drifting, while there’s still time to do something about it.
Try it tonight
Create your company at app.claimjobcontrol.com in two minutes with an email code. Press Load sample claims on the dashboard and you have twelve claims across the whole lifecycle to explore: worklists, the contact gate, the estimate and its margin panel, the profit and loss. Remove them in one click when you start for real.
Your data
The full list of what runs where, and who the sub-processors are, is on the security page.
Book a demo
Instruction, contact, survey, estimate, works, invoice, exactly as my firm ran it. No slides: live screens, real clocks, a real margin gate. Bring one of your own jobs and we will run it through.
£237/mo for a three-seat office · £15 field seats · setup from £950 · Founding-customer pilot: three places