Insurance repair contractors · UK
Claim Job Control runs the full claim lifecycle — contact, survey, estimate, works, invoice — with a margin check and a tamper-proof audit trail on every number. One system, four worklists, zero spreadsheets pretending to be control.
Built inside a market-leading UK repair business — not by a software company guessing at how claims move. The founder ran the trade for 20+ years, grew the firm from two staff to seventy, sold it, and retired on the proceeds.
Who this is for
Two offices, one discipline: stop leakage on jobs you already have, or deliver like an established firm from your first instruction.
Jobs that quietly leak money. Stages slipping because nothing is watching them. A system that doesn’t match how claims actually move. Claim Job Control puts a clock and a margin check on every stage — leakage shows up while you can still stop it.
Insurers and loss adjusters give repeat work to firms that contact fast, survey on time, price right, and finish when promised. You get the working discipline of a firm that spent decades earning that trust — from instruction one.
How it runs a claim
These are the timescales a market-leading repair firm actually worked to — the service standard that won insurer work. Claim Job Control holds every claim against them, automatically.
The claim is opened with its own reference and the first-contact clock starts. Immediately.
First contact targeted within fifteen minutes. Every attempt is logged; an escalation ladder means no claim ever just goes quiet.
Same day where possible, forty-eight hours at the outside. The surveyor's worklist won't let it slide.
Priced within a day of the visit — and checked against the insurer's margin floor before it goes anywhere.
On site within seven working days of estimate agreement. Then variations, invoicing, payment chasing and reporting — all on the same record.
Every screen is colour-coded against these clocks. A claim turns amber before it turns into a complaint — and red before it turns into a lost insurer. Nothing relies on somebody remembering.
Why we can make this promise
The founder ran a property repair contracting firm handling insurance claims — domestic and commercial, storm to escape of water — with over twenty years on the tools and in the office, handling thousands of claims a year at every size. He started with two staff. By the time he sold the business, seventy people worked there — and the sale let him retire on the proceeds.
A firm doesn’t grow like that by luck. Every stage is a place to lose money, lose time, or lose the insurer. Nothing off the shelf understood that job. So he built his own system and sharpened it against real claims, real insurer relationships, and a real profit-and-loss. When a claim went quiet, a rule went in. When a job left the yard underpriced, a rule went in. When a number changed and nobody could say who changed it, a rule went in. His own staff used it every working day.
When he sold up and retired, the business rules didn’t retire with him. They’re in the software — and the software is now available to firms like yours.
“Every rule in this system exists because it made or saved money in a real business. Not one of them is a guess.”
The rules
Each one is a lesson learned the expensive way, written into the software so it never has to be learned again.
The system will not let staff book a survey appointment until the policyholder has actually been contacted. No exceptions — not even for emergencies.
Uncontacted customers become abandoned claims and complaints.
First contact within fifteen minutes of instruction — with an escalation ladder behind it. A claim can be abandoned properly. It can never just go quiet.
Silence is the most expensive thing a claims business produces.
Survey within 48 hours. Estimate within 24 hours of the visit. Works within 7 working days. Every worklist is colour-coded before it slips.
Insurers don’t give repeat work to firms they have to chase.
Every estimate change is logged with who, when, and before-and-after values, enforced at database level. Accepted estimates lock.
The people running a job can’t doctor the numbers they’re judged on.
Every insurer has a target margin floor. Checked when the surveyor prices it, again before acceptance, and monitored while the works run.
Underpriced jobs get caught before they’re accepted.
Every letter, email, call and decision logged to the claim. Variations need written instruction before additional work starts.
When the insurer queries a claim two years later, the file answers.
Administrators, surveyors, WIP and financial control each get a worklist showing what needs attention today — with badges that must be cleared.
Nobody starts the day wondering what to do.
Every desk in the office
Domestic and commercial claims, from escape of water to major works.
New instructions, first contact, appointments and chasing — everything that keeps a claim moving in its first hours.
A personal worklist against the 48-hour clock, room-by-room specifications, and pricing checked live against the margin floor.
Scheduling, tradesman bookings, variations and material orders — with drift against the estimate visible while the job runs.
Invoicing, excess collection, payment chasing and aged debt — plus the profit position on every job, checked against each insurer's floor.
Managers see all of it — SLA scorecard, P&L by job, and a tamper-proof audit trail underneath. Which jobs are making money and which are drifting — while there’s still time to act.
Book a demo
Walk instruction → contact → survey → estimate → works → invoice exactly as a market-leading repair firm ran it. No slideware — live screens, real clocks, real margin gate.
Office seats from £79/mo · Field seats £15/mo · Built in the UK