The product
One claim, start to finish.
The best way to understand Claim Job Control is to follow a single claim through it, the same journey my firm ran thousands of times. Claims move through many stages for many different reasons, and every stage is somewhere a job can quietly lose money. The system keeps you in control of every one without slowing the office down. Six stages, one record, nothing off the system.
The instruction lands. The clock starts.
A new instruction from the insurer becomes a claim with its own reference in under a minute — policyholder, risk address, insurer, cause of damage. From that moment the first-contact clock is running, and the administration worklist counts it down and turns red the moment it slips.
- 15-minute first-contact target, with every attempt logged to the claim
- Escalation ladder — repeat attempts, chase email, letters, controlled close with a survey fee. No claim just goes quiet
- Contact before appointment, enforced — the book-survey button does not exist until contact is logged
What it saves: the complaint that starts when a policyholder hears nothing, and the survey fee you cannot charge for a claim nobody contacted.
Surveyed within 48 hours, specified room by room.
Each surveyor has a personal worklist held against the 48-hour clock. On site, the survey becomes a room-by-room specification — strip out, drying, reinstatement — that prices the job and later becomes the scope of works the insurer approves.
- Personal worklists per surveyor, colour-coded against the clock
- Room-by-room specification builder — operations, quantities, trades
- Photos and documents attached straight to the claim record
What it saves: the second visit because the first survey missed a room, and the 48-hour promise slipping while nobody was looking.
Priced in 24 hours. Checked against the floor before it leaves.
The estimate is built from labour and material lines, and the system holds it against the insurer’s target margin the whole time. A job below the floor shows red — to your team, never to the insurer. Cost is yours; price is theirs.
- Per-insurer margin floors — checked at survey, at acceptance, and during the works
- Every change audited — quantity, rate and price, before and after, with who and when
- Accepted estimates lock — later changes go through the variations workflow
What it saves: the job that leaves the office underpriced. If the estimate is below the insurer’s floor it goes red before it goes anywhere.
On site within 7 working days. Nothing on a handshake.
Approved works are scheduled against real tradesman capacity — bookings, timesheets, material orders — while the system watches actual cost against the estimate. Extra work found on site becomes a variation: surveyed, priced, and sent to the insurer for written instruction before anyone lifts a tool.
- Weekly scheduling and capacity across your trades
- Variations workflow — request, surveyor review, insurer approval, tracked in the open
- Drift visible early — actuals against estimate while the job runs, not after
What it saves: additional works done on a nod and never paid for, and drift against the estimate that would otherwise surface at year end.
Invoiced as agreed. Chased until paid.
Excess collection, invoicing and payment chasing run off their own worklist — every outstanding pound visible, aged and chased. The financial-control desk sees accepted value, invoiced value and what’s still owed, and nothing falls between the invoice and the bank.
- Excess chased from acceptance, flagged on every list until it’s in
- Aged-debt view — what’s owed, by whom, for how long
- Payment-terms chasing triggered the day an invoice goes overdue
What it saves: the excess nobody chased, the invoice on hold nobody remembers, and the aged debt that quietly becomes a write-off.
The owner’s view: profit, drift, and a file that answers for itself.
Managers see every job’s margin against its insurer’s floor, worst first — while there’s still time to act. Underneath it all sits the tamper-proof audit trail: every estimate change, every decision, every letter, logged at database level where nobody can quietly edit it.
- Profit & loss per claim from accepted estimates, blended margin across the book
- Management reports — chase lists, exception reports, aged debt, drill-down to the claim
- The audit trail — enforced in the database, beyond the reach of the people it watches
What it saves: the two-year-old insurer query the file cannot answer, and the margin you only find out about at the accountant’s.
Book a demo
Thirty minutes. One claim. I’ll walk it myself.
I will take a claim from instruction to final payment, live, and you can measure it against how your office runs today. Bring one of your own jobs if you like.